Epilogue How did Greg engage in his staff’s conflicted situation? – He took the initiative. – He took responsibility for the situation, and admitted that he had contributed to the problem. – He kept his composure when emotions began to rise. – He accepted criticism graciously, and returned criticism with care. – He asked questions
The Path to Change What actions can be taken to bring positive change? Someone has to break the ice, but it takes some skill to probe a sore spot without activating defenses. This responsibility usually falls to the senior pastor, because he or she has the authority to establish a spirit of grace and trust.
The Issue So… what is the most prominent issue here? They’re all busy, but that’s not it. They’re all feeling misunderstood and misused, but that’s not it either. While they’re chronically frustrated with each other, there’s something else: they have each formed conclusions about the others from assumptions, and most of what they believe is
Introduction This and the next three chapters will illustrate a common staff stress situation, and discuss how it might be resolved. The Project Jon opened his e-mail. “Meet in the conference room at 3pm to discuss Easter service.” “Great,” he thought. It was already too close to the day to do anything very big, but
Past Tense Chapter 4 Epilogue A few weeks ago I visited a church at which I used to serve. There was a special worship time for a celebration they were having that weekend, and it rocked. I haven’t been to a service at this church for a long time, and very good things were happening.
Past Tense, Chapter 3 A Solution “Chris, let’s take a walk.” His relationship with Dave, the senior pastor, felt as secure as could be expected after just three months, but his posture was all business as Chris nervously followed him into the lobby by the coffee bar. “Chris, I spoke with Shelly O’Brien yesterday. You
Past Tense, Chapter 2 The Issue I love the way The Church has striven to become relevant to American culture. Forty years ago, Willow Creek in Chicago and Saddleback in southern California researched their communities and tailored their churches to meet the needs of unchurched people. Millions of lives have been changed with the gospel
Past Tense, Chapter 1 The Problem Shelly was incensed. Since the new worship guy came, she hadn’t done a single solo. It wasn’t too long ago that she was the one everybody came to when they needed special music of some kind. But she was more than incensed. Shelly was hurt. She had been there