Epilogue How did Greg engage in his staff’s conflicted situation? – He took the initiative. – He took responsibility for the situation, and admitted that he had contributed to the problem. – He kept his composure when emotions began to rise. – He accepted criticism graciously, and returned criticism with care. – He asked questions
The Path to Change What actions can be taken to bring positive change? Someone has to break the ice, but it takes some skill to probe a sore spot without activating defenses. This responsibility usually falls to the senior pastor, because he or she has the authority to establish a spirit of grace and trust.
The Issue So… what is the most prominent issue here? They’re all busy, but that’s not it. They’re all feeling misunderstood and misused, but that’s not it either. While they’re chronically frustrated with each other, there’s something else: they have each formed conclusions about the others from assumptions, and most of what they believe is
Introduction This and the next three chapters will illustrate a common staff stress situation, and discuss how it might be resolved. The Project Jon opened his e-mail. “Meet in the conference room at 3pm to discuss Easter service.” “Great,” he thought. It was already too close to the day to do anything very big, but
My ankle is getting better. I sprained it pretty badly on an uncontrolled re-entry at the end of a bouldering problem at the climbing gym (that’s a fancy way of saying I fell without taking proper precautions). For two weeks I’ve been hobbling around and using crutches, and I have to plan my activities around
In 1914, Sir Ernest Shackleton began an expedition to cross the Antarctic Continent from sea to sea, via the South Pole. He assembled 27 men and began what would be a three-year odyssey that would redefine adventure and endurance. Their ship, the Endurance, was caught and crushed in tidal ice floes, forcing them to abandon
Anybody else like NCIS? I even watch the re-runs. In one of the Christmas episodes, Tony becomes the secret Santa for a middle-aged, sour woman in some other department. Of course, Santa isn’t so secret,and everyone knows, including the unlovely lady. Tony is a shameless ladies’ man, and the series goes to great lengths to show him
My father was a quiet man who loved deeply but didn’t express it much. He was different with our mom; they were downright embarrassing when we were kids. But in general, they came from a generation that was more comfortable with the hard than the soft emotions. One thing they taught both in word and